Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at support@pixelstorehub.com.
If your return is accepted, we will provide you with instructions on how and where to send your item. Please do not send products back to the address shown on the original package unless instructed by us. Items returned without first requesting and receiving return authorization will not be accepted.
For returns due to a change of mind, return shipping costs are the responsibility of the customer unless otherwise stated.
You can always contact us with any return questions at support@pixelstorehub.com.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or incorrect.
Please include your order number and, where possible, photos or videos showing the issue so we can evaluate it quickly.
If we confirm that the product arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement, refund, or other resolution at no additional cost to you.
Hygiene and Personal Care Products
For hygiene and safety reasons, certain personal care products that have been opened, used, or had their protective seal removed may not be eligible for a change-of-mind return.
Unopened and unused products may still be eligible for return under our 30-day return policy.
This restriction does not affect claims involving products that arrive damaged, defective, or incorrect.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Products that have been used, damaged after delivery, or are not in their original condition
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Opened or used hygiene and personal care products where a return would create a health or hygiene concern
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Gift cards
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Customized or personalized products
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Other items that cannot legally or safely be returned
Please contact us if you have questions about the eligibility of a specific item.
Exchanges
If you would like a different product or variant, please contact us first.
Where an exchange is approved, we will provide instructions for the next steps. In some cases, the fastest option may be to return the original item and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is being delivered to the European Union and applicable consumer law provides you with a statutory right to cancel your purchase, you may exercise that right within the legally required period.
Certain exceptions may apply, including to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
Refunds
We will notify you once we have received and reviewed your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@pixelstorehub.com.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at support@pixelstorehub.com.
We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, the applicable return process will apply.