Shipping policy

SHIPPING POLICY

Last Updated: October 1, 2025

Thank you for shopping with PixelStoreHub.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Free Insured Tracked Shipping

PixelStoreHub provides free insured tracked shipping on eligible orders worldwide unless otherwise stated during checkout or as part of a specific offer.

Once your order has been dispatched, tracking information will normally be provided so you can monitor the progress of your shipment.

Order Processing

Orders are generally processed within:

1–3 business days

Processing time begins after your order and payment have been successfully confirmed.

During processing, your order may undergo:

  • Payment verification

  • Order verification

  • Product preparation

  • Fulfillment

  • Packaging

  • Carrier handover

Processing time is separate from estimated shipping or transit time.

Orders placed during weekends, holidays, promotional periods, or unusually high-volume periods may require additional processing time.

Estimated Delivery Times

Estimated delivery times after dispatch are generally:

  • USA & Canada: approximately 7 days

  • Europe: approximately 7 days

  • Australia & New Zealand: approximately 10 days

  • Other destinations: approximately 7–12 days

These timeframes are estimates and not guaranteed delivery dates.

Actual delivery times may vary depending on destination, carrier operations, customs procedures, seasonal demand, local delivery conditions, and other circumstances outside our direct control.

Tracking Information

Once your order has been shipped, tracking information will normally be sent to the email address provided during checkout.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

It is normal for tracking information to remain unchanged temporarily while a parcel:

  • Moves between logistics facilities

  • Waits for carrier scanning

  • Clears customs

  • Transfers between international and local delivery networks

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

Multiple Packages

Some orders may be fulfilled from different facilities or contain products shipped separately.

As a result, your order may arrive in more than one package and at different times.

Where available, separate tracking information may be provided for each shipment.

You will not be charged additional shipping fees solely because an order is divided into multiple packages.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please ensure that your:

  • Full name

  • Street address

  • Apartment, unit, or building number where applicable

  • Postal or ZIP code

  • Phone number

  • Other relevant delivery information

are entered correctly before completing your purchase.

A valid phone number may be required during checkout to assist with order processing or delivery.

Incorrect or Incomplete Addresses

If you notice an error in your shipping information after placing an order, contact us immediately at:

support@pixelstorehub.com

We will make reasonable efforts to update your address before fulfillment.

However, once an order has been processed, fulfilled, or handed to a shipping carrier, we may no longer be able to modify the address.

PixelStoreHub cannot guarantee successful delivery where incorrect or incomplete shipping information was provided during checkout.

If an order is returned, lost, or undeliverable because of incorrect customer-provided information, additional shipping costs or other conditions may apply before a replacement can be sent.

Address Changes After Dispatch

Once a parcel has been dispatched, PixelStoreHub may not be able to redirect it.

Any address changes after dispatch may depend on the policies and capabilities of the shipping carrier.

Customers should contact us as soon as possible if an address issue is identified.

Customs and Import Processing

International shipments may be subject to customs clearance, import processing, or local delivery procedures.

Customs processing times are controlled by the relevant authorities and are outside PixelStoreHub's direct control.

Where duties, taxes, or other charges apply under local requirements, responsibility may depend on the destination and applicable rules.

Any such charges imposed independently by local authorities or carriers are not controlled by PixelStoreHub.

Delivery Delays

While we aim to have orders delivered within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Customs processing

  • Carrier congestion

  • Severe weather

  • Transportation disruptions

  • High seasonal demand

  • Local delivery delays

  • Public holidays

  • Incorrect address information

  • Unexpected fulfillment issues

  • Events outside our reasonable control

A shipment arriving later than the estimated delivery timeframe does not automatically mean that the parcel has been lost.

If your tracking has not updated for an unusually long period, contact us and we will assist in reviewing the shipment.

Lost Packages

If a shipment appears to be lost in transit, please contact:

support@pixelstorehub.com

Our team may review the tracking history and contact the relevant fulfillment or logistics provider where necessary.

If the shipment is confirmed as lost in transit, we will provide an appropriate resolution, which may include:

  • Reshipment

  • Replacement

  • Refund

depending on the circumstances.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

  1. Check around the delivery location.

  2. Check mailboxes, parcel lockers, entrances, porches, or other secure delivery areas.

  3. Ask household members or anyone else at the delivery address.

  4. Check with neighbors where appropriate.

  5. Contact the local carrier using the tracking information provided.

In some cases, carriers may mark a parcel as delivered shortly before final delivery.

If the package still cannot be located after completing these steps, contact:

support@pixelstorehub.com

and we will assist with reviewing the shipment.

Orders confirmed as successfully delivered to the address provided at checkout may require further investigation before a refund or replacement can be approved.

Failed Delivery Attempts

Carriers may make one or more delivery attempts depending on local delivery procedures.

If delivery cannot be completed, the carrier may:

  • Attempt redelivery

  • Leave collection instructions

  • Hold the parcel at a collection point

  • Return the parcel to the sender or fulfillment facility

Customers are responsible for following carrier instructions where delivery or collection action is required.

Unclaimed or Returned Packages

If a parcel is returned because it was:

  • Unclaimed

  • Refused

  • Sent to an incorrect address

  • Unable to be delivered

  • Not collected within the carrier's required timeframe

please contact us.

We will review the circumstances and advise on the available options.

Additional shipping costs may apply where reshipment is required because of circumstances caused by incorrect customer information or failure to collect the parcel.

Damaged Packages

If your package or product arrives damaged, please contact us as soon as possible at:

support@pixelstorehub.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the damaged product

  • Packaging photographs where relevant

  • Shipping label photographs where requested

This information helps us evaluate the issue and determine an appropriate resolution.

Missing Items

If your order arrives with an item or essential component missing, contact:

support@pixelstorehub.com

Please provide your order number and details of what is missing.

Where appropriate, we may request photographs of the received package and its contents to assist with verification.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We will attempt to cancel the order before fulfillment begins.

Once an order has entered fulfillment, been packed, or been dispatched, cancellation may no longer be possible.

In such cases, the applicable Refund & Return Policy will apply after delivery.

Shipping Estimates

All delivery timeframes displayed on our website are estimates unless explicitly stated otherwise.

Estimated delivery periods should not be interpreted as guaranteed arrival dates.

PixelStoreHub is not responsible for reasonable delays caused by independent carriers, customs authorities, logistics providers, or circumstances outside our reasonable control.

This does not affect any rights available to customers under applicable consumer protection requirements.

Contact Us

For questions regarding shipping, tracking, delayed deliveries, or your order, please contact:

PixelStoreHub
Email: support@pixelstorehub.com

When contacting us, please include your order number and the email address used during checkout so that we can assist you efficiently.